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Essex Fixings & Abrasives

All Prices Are Inclusive Of VAT

Free Delivery (Orders over £25)

Over 50 Years In The Industry

Authorized Mirka & Moldex Dealer

Refund / Return Policy

At Essex Fixing and Abrasives Supplies Ltd (EFA Supplies), we are committed to ensuring your satisfaction with our products. If you need to return an item, please follow these guidelines:

1. Return Eligibility:

You may return items within 30 days from the date of purchase.
Items must be unused, in their original condition, and in the original packaging.

2. Return Process:

To initiate a return, contact our customer service team at:
Main Line: 01702 549222
Email: info@efasupplies.co.uk
Inform them of your intention to return the item(s).
Pack the item securely to prevent damage during transit.

3. Refunds:

Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 5-7 business days.
Please note that shipping costs are non-refundable.

4. Exchanges:

If you wish to exchange an item, follow the return process and indicate your preference for an exchange.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

5. Damaged or Defective Products:

If you receive a damaged or defective product, contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
We may request photographic evidence of the damage or defect to facilitate the resolution process.

6. Exceptions:

Essex Fixing and Abrasives Supplies Ltd reserves the right to refuse returns or impose restocking fees on certain items, especially those that have been opened or used, or returned beyond the specified return period.

7. Customer Satisfaction:

If you have any questions or concerns regarding our returns policy or your specific situation, please don’t hesitate to contact our customer service team. We are here to assist you.
By making a purchase from Essex Fixing and Abrasives Supplies Ltd, you agree to adhere to the terms outlined in this returns policy. We appreciate your cooperation and understanding.

Company Address:
12 Featherby Way
Purdeys Industrial Estate
Rochford
Essex
SS4 1LD

Contact Information:

Main Line: 01702 549222
Email: info@efasupplies.co.uk

Essex Fixings & Abrasives

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