Delivery –

Free Standard Shipping – Spend over £15 to get free standard shipping which takes up to 2/3 working days and is tracked via Royal Mail.

Premium Shipping – This shipping options costs £5 and gets your product to you within 1/2 working days and is tracked via Royal Mail.

Next Day Delivery – Order before 12pm to get your product with you by the end of the next working day, this delivery option costs £7.99 and is tracked via Royal Mail.

Collect From EFA – If you wish to collect your order, feel free to select that option and swing by our trade counter in Rochford, Essex.

When selecting the next day delivery option we will do everything we can to make sure you get your order the next working day. However, there may be some circumstances where we might not have all of your order and in this case we will ship as much as we can with the rest to follow ASAP.

If your order is extremely urgent and you need the whole order to be fulfilled please contact our office on 01702 549222 so we can check to make sure we have all your items in stock.

Returns –

At Essex Fixing and Abrasives Supplies Ltd (EFA Supplies), we are committed to ensuring your satisfaction with our products. If you need to return an item, please follow these guidelines:

1. Return Eligibility:

You may return items within 30 days from the date of purchase.
Items must be unused, in their original condition, and in the original packaging.

2. Return Process:

To initiate a return, contact our customer service team at:
Main Line: 01702 549222
Email: info@efasupplies.co.uk
Inform them of your intention to return the item(s).
Pack the item securely to prevent damage during transit.

3. Refunds:

Once we receive and inspect the returned item(s), we will issue a refund to the original payment method within 5-7 business days.
Please note that shipping costs are non-refundable.

4. Exchanges:

If you wish to exchange an item, follow the return process and indicate your preference for an exchange.
Exchanges are subject to product availability. If the desired item is not available, we will issue a refund instead.

5. Damaged or Defective Products:

If you receive a damaged or defective product, contact us immediately for assistance. We will arrange for a replacement or refund as appropriate.
We may request photographic evidence of the damage or defect to facilitate the resolution process.

6. Exceptions:

Essex Fixing and Abrasives Supplies Ltd reserves the right to refuse returns or impose restocking fees on certain items, especially those that have been opened or used, or returned beyond the specified return period.

7. Customer Satisfaction:

If you have any questions or concerns regarding our returns policy or your specific situation, please don’t hesitate to contact our customer service team. We are here to assist you.
By making a purchase from Essex Fixing and Abrasives Supplies Ltd, you agree to adhere to the terms outlined in this returns policy. We appreciate your cooperation and understanding.

Company Address:
12 Featherby Way
Purdeys Industrial Estate
Rochford
Essex
SS4 1LD

Contact Information:

Main Line: 01702 549222
Email: info@efasupplies.co.uk